At Home Accent Furnishings, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and refund process to ensure your experience with us is seamless.
Returns
- Eligibility for Returns: We accept returns within 30 days from the date of delivery. Items must be unused, in their original packaging, and in resellable condition.
- Non-Returnable Items: Certain items are not eligible for return, including custom-made or personalized products, clearance items, and gift cards.
- Return Process: To initiate a return, please contact us at contact@homeaccentfurnishings.net with your order number and reason for the return. We will provide you with detailed instructions on how to return your item.
Refunds
- Processing Time: Once we receive the returned item and inspect its condition, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
- Return Shipping: Please note that the customer is responsible for the return shipping costs, unless the return is due to a defective or damaged item.
Exchanges
- If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the item you wish to exchange. The return shipping cost for exchanges is the customer’s responsibility unless the exchange is due to an error on our part.
Damaged or Defective Items
- If your item arrives damaged or defective, please notify us within 7 days of delivery. We will provide a prepaid return label and offer a full refund or replacement, based on your preference. We may require photos of the damage to process the claim.
Contact Us
If you have any questions about our return and refund policy, or if you need assistance with your return, please don’t hesitate to reach out to us at contact@homeaccentfurnishings.net. We’re here to help!
Thank you for shopping with Home Accent Furnishings!